Customer happiness – our main driver

Customer satisfaction doesn’t just impact the business’ bottom line; it also affects team morale and retention rate. The key is to create a long-term relationship with customers. But maintaining a long-term relationship requires hard work and could be challenging in many steps. So we need to consistently deliver value, time and again.

For us, building customer loyalty is of utmost importance. Think back to the last time you needed to buy a computer. If you’re an Apple user, there’s a good chance you’ll consider them again. You’ve had a good experience with them in the past. We believe them to be easy to use, their customer service is excellent, and the computers last a long time. Even if they are more expensive than the competition – you’ll probably head directly to the Apple store for your replacement computer. That’s because you are a loyal customer of Apple by now. And you aren’t alone. Brand Keys recognized Apple as “the best representative of customer loyalty and enjoyment in laptop computers, tablets, smartphones, and online music” in their 2017 Customer Loyalty Engagement Index. 87% of Apple’s customers are brand loyal – meaning they will continue to purchase from Apple in the future.

Sheba.xyz team is continuously trying to give the best service to the customer, and we are working relentlessly to improve the quality of our services. Our service providers are in compliance with all types of hygiene measures for Covid-19. Our after-sales service is at the heart of our business since we care about our customer’s experience more than anything else. That is why we made a resilient team for concierge service called sPrime. If a customer complains, we revisit and fix it until the customer is happy. We believe customer loyalty is the result of a company consistently meeting and exceeding customer expectations. As our retention rate increases day by day, making us proud that we deliver the right service to the right group of people.

This February Sheba.xyz brought some exclusive campaigns for the customers. For Valentine’s Day, we launched the “Perfect Match” campaign where customers who spent more than 1500 Taka got a chance to be the winner of a one-night stay at Balishira resort, transportation for a road trip, and a valentine’s day special photoshoot from our photography partner Memory Lane. The response was outstanding, and a lot of participants were making queries regarding the campaign and were eager to participate. In February, we launched our second big campaign of the month “Best Deal” campaign. We offered up to 61% discount on necessary services and over 60+ services offered at the best possible price. Customers loved the campaign, and the number of daily orders almost doubled.

Sheba.xyz is gradually reaching its goal and is set to become profitable. Once we reach the milestone, we will offer even more benefits to our customers and become an integral part of their daily lives. It feels good when our customers are happy with our services and share this experience with us. Keeping them in the center of every decision, we strive to stay as the best online marketplace for services in the country.

Leave a Reply